Use customer data in personalized videos

Campaigns, Benefits, Promotions, Products.
Engage customers in every Touchpoint with Personalized Video.

Imagine that you could send a personal and individual video to each and every one of your customers, in the same way that you can send a letter. That would be an effective and engaging way of communicating with them.

A video can do much more than written words and has a far greater impact. It is fast and easily available to the recipient on smartphones, tablets and laptops, which is why it has consistently showed to be viewed more and better understood than any other form of communication.

Personalized videos for all your customers may sound expensive,  but it doesn’t have to be. Fliva videos are created on a fully-automated platform, where very little manual work is required. When producing thousands of videos in large scale,  each one will cost no more than a postage stamp, which would have been used on all customer communications back in the “old days”.

By sending your customers individual videos you can also learn how your communication was received and understood – and which part of the communication each unique customer found most interesting.

We deliver this information to your CRM automatically, and workflows can be initiated in your system based upon the individual behavior of your customers.

Sales & Acquisition

Sales & Acquisition

Before meeting with a customer – send them a personalized video, representing you and showcasing any relevant info you already have from them.

After the meeting you can send a personalized video consisting of the agenda, decisions, relevant sales material that the customer can see and then act upon.

In the quoting process – send the actual quote via a personalized video, that explains what is included in the quote and what each line represents. This can also be used as order confirmation and with order acceptance call-to-action.

Welcome & Onboarding

Welcome & Onboarding

When a new customer is acquired – send them a personalized video welcoming them onboard and letting them know the relevant steps in the customer journey.

For the customer to feel unique the video should contain only relevant information for the individual, and if possible, include numbers, names, deadlines, guides, contact persons and other relevant data, that can be obtained from a structured data set.

Billing

Billing

Does your customer understand the bills they get from your company? More and more companies invest resources in creating more understandable invoices and billing setups for their customers. As a result of this, personalized “Explain My Bill” videos have become increasingly popular.

It’s a great way to engage and explain to your customers what they are paying for, and if the campaign is intelligently designed, it can save hours of customer support in the call center.

Customer Care

Customer Care

Personalized videos can be intelligently implemented in the customer journey to enhance the overall customer experience. This can also decrease the number of calls and emails to your support team.

Campaigns, guides and products can easily be explained in personalized videos that includes data, which is relevant for each specific customer.

Retention & Loyalty

Retention & Loyalty

Send the customer a personalized video based on a set of triggers.

If a customer has not bought your product over a certain period of time, send them a personalized reminder video with an offer, coupon, good tips for your products or newly released products which may meet their needs.

If the customer is about to leave your company, send them personalized winback videos which are tailored to them.

Get more information.

Contact us now and learn more about how you can engage your customers through personalized and individual videos.