This website is owned and published by:
Jens Baggesens Vej 47
8200 Aarhus N
EU VAT ID: 36064951
At Fliva we are committed to safeguarding your privacy, integrity and the accessibility of our customers, suppliers, partners, stakeholders and employee’s information, including personal information. Your privacy is important to us and we take our responsibility very seriously and work continuously to ensure our compliance with the Data Protection Act, including the EU Data Protection Regulation (GDPR), entered into force May 25th, 2018.
To better protect your privacy, we provide this notice detailing our online information practices and the choices you can make about the way your information is collected, stored and used. This notice is easily accessed on our website and at every point where personally identifiable information may be requested. Additionally, we inform you of how we protect personal data.
PURPOSE AND LEGAL BASIS
We collect information and process common personal information with the following purpose and legal basis:
- Meeting an agreement with our customer and our legal obligations
- Manage enquiries from potential customers
- Handle relevant projects
- Invoice the customer
- Our legitimate interest
- Improve your experience with us
- Customer service
- Managing, controlling and developing our business and services.
CONTACT FORMS ON OUR WEBSITE
When you visit Fliva’s website, there are forms allowing you to input information for the purpose of making inquiries to get further information about Fliva’s services. These forms include a checkbox for you to accept to ensure you have read and understood our policies. The purpose of collecting this data is to obtain your contact information, so we can assist you with your project inquiry or to answer your questions submitted in the forms.
The types of personal information collected in these forms are:
- Company name
- Phone number
- General information about a specific project
- The intended use for the information
In our CRM system, we register our customers’ data, inquiries, orders, turnover and communications.
We use the information you provide about yourself, your business or involved parties for the specific project outlined when placing an inquiry or order and only with the intention of completing that inquiry or order.
Fliva only shares information to the extent necessary to meet our delivery and business purposes and obligations as well as legal disclosure requirements e.g. in connection with the use of third parties, such as authorized voice talents, in connection with the delivery of our services. Such third parties will, in this case, only receive the personal information necessary for the delivery of the agreed project.
At Fliva we delete personal data when, under the legislation, we are no longer required to store the information or no longer have a purpose for storing and processing the information.
We use supplied e-mail addresses to answer any e-mails we receive. Such addresses are not used for any other purpose and are not shared with third parties.
CROSS BORDER (transfers to third countries)
The personal data we use is processed by staff in Denmark, Germany, the Netherlands, the United Kingdom, the United States and South Africa, however, all data is located on servers within the European Union.
Fliva may transfer your order information outside of the EU for the following reason:
- In order to satisfy global order requirements and process your inquiry or order, we may share parts of your personal information in our global office network.
As a user or a customer, you have the right to request information about what personal data is stored and processed by us and for what purpose. Additionally, you may request to correct or update incorrect data and to delete data that is inadmissible or stored data that is no longer needed. You also have the right to transfer your data and to object in front of a data protection authority. We are available to answer questions, hear suggestions or provide feedback on anything surrounding the protection of your data.
If you wish to delete your personal information, Fliva deletes all information that we do not have a contractual or legal basis to process and resume, immediately.
If the processing of personal data is based on your consent, you have the right to withdraw the consent, meaning that processing then ceases unless Fliva is required to process personal data by law.
You may, upon written request to Fliva, either receive a copy of your personal information, update your personal information, raise objections, or request to delete your personal information. Your request must be signed by you and include your name, your company name, address, phone number and email. The request must be sent by e-mail to firstname.lastname@example.org
We use these cookies to obtain an optimal operation of our website. This applies, among other tools, Google Analytics, which we use to analyze how you use our website. The information collected will be sent to and stored on Google’s servers. We also use a cookie when showing videos on Fliva.com. With this cookie, we register which videos you have viewed and the length of time you viewed them. This might be done by third party vendors as well, such as YouTube, Vimeo, etc.
We may use reCAPTCHA on our websites which protects them from spam and abuse. reCAPTCHA uses an advanced risk analysis engine and adaptive CAPTCHAs to keep automated software from engaging in abusive activities on your site. It does this while allowing valid users to pass through with ease.
IS IT POSSIBLE TO DELETE COOKIES?
You can always delete the cookies stored on your computer. Below you can find instructions on how to delete cookies:
ENCRYPTION & SAFETY
To ensure your data security, we use an encryption method on our pages. Your information is transmitted via the Internet using 256-bit TLS encryption (Transport Layer Security). You can recognize this as the closed lock on the status bar of your browser and when the address line starts with https://.
Fliva has implemented security measures to ensure data protection of personal data. These measures include password access codes, locked PCs, locked personal data storage on print, encryption of USB connectors containing personal data, local firewall and virus scanner on all PCs, as well as automatic checking and logging of traffic on the Internet.
Measures are continuously assessed to ensure constant compliance with applicable legal rules and guidelines for processing personal data.
Fliva uses external IT service providers (cloud solutions) with whom the required data processing agreements have been entered into for compliance with the Data Protection Regulation.
In case of data breaches or suspected data breaches with a high risk of loss or misuse of data, Fliva will inform the persons involved as soon as possible.
GENERAL DATA PROTECTION ADMINISTRATOR
If you have any comments or questions regarding our policy, please feel free to contact us on +45 7022 7042 or write an email to email@example.com. If you are not satisfied with our answers, you may complain in writing to the Danish supervisory authority “Datatilsynet”: Datatilsynet
Published August 2018