Personalized videos in the Utility Industry give a highly relevant and direct means of individual communication with your customers. By using real-time data, you can create content that improves engagement, increases sales, informs, increases paperless billing and builds overall loyalty.
Send accompanying videos with bills and receipts which communicate effectively by anticipating questions and issues. This helps to reduce churn and costly customer service calls while giving a more personal, friendly approach to the entire customer journey.
But it doesn’t have to stop there, with Fliva you can retain and nurture customers by offering advice and information which will help them reduce costs. For example, handy tips on how a consumer can lower electricity costs by turning off lights at night, or an explanation of which reasons contribute to a heating bill being higher in the winter months.
Use personal data to compare customer’s current utility usage with their previous consumption and then provide actions built into the video which outline simple options they can take if they want to take immediate steps.
Increase engagement, understanding and customer satisfaction with personalization videos for the Utility Industry. Please don’t hesitate to get in touch to find out more about what we can do for you.
