Travel & Leisure

Increase your bookings and reduce cancellations by creating personalized videos for your customers.

Video is all about experiencing – just like traveling. While images can give you an impression, video will take you there. Consumers have high expectations when it comes to the relevance and quality of the content they view – and they will reward those who give them what they need in that exact moment, with unique and engaging content.

There are several relevant touchpoints, where the customer experience can be improved by an individual and personalized video – tailored to key consumer attributes. We have identified a few examples below.

These are of course generic touchpoints for the industry. If you would like to hear more about how personalized videos can work for your company specifically, please get in touch with us. We recommend starting the process with a workshop that will map the customer journey and illustrate where video touchpoints could be beneficial in the customer journey.

Fliva network blobs
Retention

Retention

After a successful vacation a personalized video can be scheduled at specific time intervals to remind the customer to book their next vacation.
Onboarding

Onboarding

Send the customer regular inspirational videos including destination guides, local region information and travel itineraries, building expectations and excitement before they travel.
Customer Care

Customer Care

Send a personalized video to the customer including their travel itinerary, tips and tricks (how to park in the airport) together with a resume of the booking.
Acquisition

Acquisition

Individual product and destination videos can prepare the customer lead before she makes a booking. The video can include recommended destinations based upon the customer’s recently searched destinations, popular locations and relevant promotions
Sales

Sales

Based on the data from the sales process, you can encourage customers to increase their experiences with upgraded travel, tours, larger rooms or spa services, which can be booked via the video or at the destination.

Get more information.

Contact us now and learn more about how you can engage your customers through personalized and individual videos.