Telecom

Create personalized videos that provide consistent, lasting relationships with your customers.

The need to generate trusting, long-lasting relationships with customers in the Telecom industry is more important than it has ever been. The only way to build that trust is through tailored content at every stage of the customer’s journey, which welcomes, engages and informs.

According to a study by Accenture, poor personalization within customer service and a lack of overall trust cost $759 billion to companies in the US alone last year – with 41% of consumers studied switching their providers. The process of enticing users to switch is becoming more frequent, so there is a real need in the Telecom industry to refocus on giving the best possible customer service to retain and nurture your customers.

Fliva has the solution for you. If you are an MSO or wireless carrier, by taking the step to invest in personalized videos which leverage real-time customer insights, you can build relationships and show customers your real value.

Deliver personalized videos that consistently reduce churn, lower the cost of customer service and, most importantly, build trust.

Fliva network blobs
Retention

Retention

Increase understanding to help retain your subscribers. Provide personalized information on upgrades, contract renewals or payments to help guide and support through the entire customer journey.
Onboarding

Onboarding

Offer engaging experiences to help reduce churn, outlining the benefits and using their data to anticipate and answer common questions which otherwise would have to be taken by costly customer service calls.
Customer Care

Customer Care

Simplify the complex tasks by explaining how bills are structured and how to deliver payments. Friendly yet informative videos like this reduce church and support your customers.
Acquisition

Acquisition

Provide the most dynamic and engaging ad experience, with engaging content that is unique to each viewer. Drive conversions and increase your ROI by helping potential subscribers understand brand differentiation.
Sales

Sales

You can use your knowledge of your customers to promote engaging and customized videos which drive sales and encourage repeat purchases.

Get more information.

Contact us now and learn more about how you can engage your customers through personalized and individual videos.