The need to generate trusting, long-lasting relationships with customers in the Telecom industry is more important than it has ever been. The only way to build that trust is through tailored content at every stage of the customer’s journey, which welcomes, engages and informs.
According to a study by Accenture, poor personalization within customer service and a lack of overall trust cost $759 billion to companies in the US alone last year – with 41% of consumers studied switching their providers. The process of enticing users to switch is becoming more frequent, so there is a real need in the Telecom industry to refocus on giving the best possible customer service to retain and nurture your customers.
Fliva has the solution for you. If you are an MSO or wireless carrier, by taking the step to invest in personalized videos which leverage real-time customer insights, you can build relationships and show customers your real value.
Deliver personalized videos that consistently reduce churn, lower the cost of customer service and, most importantly, build trust.
